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  • Shipping & Returns

    Shipping

    Orders are shipped 3-5 days after being received Monday- Friday by 3pm excluding weekends and holidays.

    Returns

    Our goal at I.L.M.B. is 100% customer satisfaction. For orders over $150 we offer free returns. If you are not 100% satisfied with your purchase, you can return your order for a full refund, exchange it for another item or receive store credit. Items not eligible for returns or exchanges include footwear, swimwear and final sale items. Refunds for payment plans orders are only eligible for store credits.

    Returns must be done 30 days from the date ordered to be eligible for a prepaid return label.  After 30 days, the buyer is responsible for shipping charges. Free returns are limited to 1 return per order.  Items must be in new condition as you received them, unworn/ or washed and in the original box and/or packaging, with tags attached and packing/delivery form.


    To initiate a exchange or refund request follow these steps:

    1. Login in to your ILMBwear account here
    2. Select the order to be exchanged/refunded
    3. Select exchange/refund
    4. Complete exchange/refund request form.
    5. Select item to exchange (if applicable)
    6. Select the same item or different item
    7. Select the reason for the exchange
    8. Click submit
    9. Allow 48 hours for the request to be accepted or denied. You’ll be notified via email.
    10. Email [email protected] for questions or issues.
    11. If your order is more than $150 a free return label will be emailed within 2 days. For orders less than $150 mail items to the return address below.

    It’s recommended to get a tracking number when you send items back to ensure they’re recived. Failure to obtain a return authorization code (RAC) can delay the return process for up to 30 days. Returns and exchanges are processed within 7-10 business days of receiving.

    Return address:
    I.L.M.B. Fitness, LLC. 1997 Miramar Way Snellville, GA 30078

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